Personal Data Processing Notice

This Personal Data Processing Notice contains information on how Energy Net doo Novi Sad processes your personal data in accordance with the Law on Personal Data Protection ("Službeni glasnik RS" No. 87/2018) (the "Law").

This Notice is intended for customers in the retail stores of Energy Net doo Novi Sad, visitors to our website, and employees of our business partners (hereinafter: Business Partners).

1. Our Contact Details

Energy Net doo Novi Sad ("Controller" or "Energy Net") processes your personal data as the data controller, as it determines the purpose and means of processing and is responsible for the processing of your personal data. Our contact details are:

Energy Net doo Novi Sad
Temerinska 111, 21000 Novi Sad
Phone: +381 66 090 090
E-mail: office@energynet.rs

2. Personal Data of Customers and Website Visitors We Process, Legal Basis, and Purpose of Processing

• For the purpose of providing customer support, we process your personal data, including: identification data, contact data, and data on your interaction with Energy Net (email, phone, messages). This processing is carried out for the purpose of taking steps prior to entering into a contract when you express interest in purchasing our products (Article 12, paragraph 1, point 2 of the Law).
• For the purpose of handling complaints, we process your personal data, including: full name, date of complaint receipt, product details, a brief description of non-conformity and the complaint request, date of confirmation of receipt, and data from the response decision. This processing is necessary for compliance with the legal obligations of the controller (consumer protection law, in connection with Article 12, paragraph 1, point 3 of the Law).
• For the purpose of product registration for warranty extension, we process your personal data, including: full name, address information, contact information (phone and email), and device data. This processing is necessary for the performance of a contract (Article 12, paragraph 1, point 2 of the Law).
• For the purpose of product delivery and installation, we process your personal data, including: full name, address, and contact details. This processing is necessary for the performance of a contract (Article 12, paragraph 1, point 2 of the Law).
• For the purpose of marketing, improved website functionality and personalization, and analytics for website development and optimization, we process personal data including: IP address and cookie data. This processing is carried out based on your consent (Article 12, paragraph 1, point 1 of the Law). You can learn more in our Cookie Policy.

3. Processing of Personal Data of Business Partners

For the purpose of conducting business cooperation, we process your personal data, including: identification data, contact data, and data on interaction with us and our affiliated companies (email, phone, messages). This processing is based on our legitimate interest in maintaining business communication and cooperation (Article 12, paragraph 1, point 6 of the Law).

These personal data are stored until the termination of cooperation with the business partner, after which they are deleted.

There are exceptions when personal data are contained in documents related to the business relationship (cooperation agreements, invoices, etc.), in which case we retain such data in accordance with legal retention periods prescribed by tax regulations.

When processing data for this purpose, we do not share personal data with third parties, nor do we transfer them to other countries.

4. Data Retention Period for Customers and Website Visitors

We retain personal data for up to five years for the purpose of product registration for warranty extension. Data related to complaints are stored for two years, in accordance with the law.

When we process data based on a contract, the data is processed for the duration of the contractual relationship.

Data processed based on your consent is retained until the consent is withdrawn.

5. Recipients of Customers’ and Website Visitors’ Personal Data (Who We Share Your Data With)

Energy Net doo shares personal data with the following recipients:

• Advise Institut doo, for business support related to marketing and IT services;
• Our hosting provider, when you register on our website for warranty extension;
• Installers and delivery personnel, for the delivery and installation of products;
• Attorneys, consultants, courts, inspections, and other competent state authorities, when necessary.

6. Transfer of Personal Data to Other Countries

Energy Net doo does not transfer personal data to other countries.

7. Your Rights Regarding Personal Data Processing

In relation to the processing of your personal data, you have the following rights: the right of access, the right to rectification and completion, the right to erasure, the right to restriction of processing, the right to data portability, and the right to withdraw consent. You can submit your request to exercise these rights via email: office@energynet.rs or by mail to: Temerinska 111, 21000 Novi Sad.

You have the right to object at any time to the processing of your data based on legitimate interest. You may submit your objection via email to office@energynet.rs. If you submit an objection, we are obliged to stop processing your data unless there are compelling legitimate grounds that override your interests, rights, or freedoms, or if the processing is related to legal claims.

You may also file a complaint at any time with the Commissioner for Information of Public Importance and Personal Data Protection, Bulevar kralja Aleksandra 15, Belgrade,
Email: office@poverenik.rs,
Phone: +381 11 3408 900,
if you believe that the processing of your personal data is not in accordance with the applicable Law.

Filing a complaint with the Commissioner does not affect your right to seek judicial or administrative protection of your rights.

8. Obligation to Provide Data

Providing your personal data is a necessary condition for warranty extension, complaint resolution, product delivery, as well as for maintaining business communication and cooperation. Failure to provide the data will result in our inability to provide these services or to establish business communication.