Privacy Notice on the Processing of Personal Data

This Privacy Notice contains information on how Energy Net d.o.o. Novi Sad processes your personal data in accordance with the Law on Personal Data Protection ("Official Gazette of RS", No. 87/2018) (the "Law").

This Notice is intended for customers at Energy Net d.o.o. Novi Sad retail locations and visitors to our website.

1. Our Contact Information

Energy Net d.o.o. Novi Sad ("Controller" or "Energy Net") processes your personal data as a data controller, as it determines the purpose and manner of processing and is responsible for processing your personal data. Our contact information is:

Energy Net d.o.o. Novi Sad
Address: Temerinska 111, 21000 Novi Sad
Phone: +381 66 090 090
E-mail: office@energynet.rs

2. Personal Data We Process, Legal Basis, and Purpose of Processing

• For the purpose of providing customer support, we process your personal data including: identification data, contact details, and information about your interaction with Energy Net (email, phone, messages). This processing is carried out as a preparatory step for entering into a contract when you are interested in purchasing our products (Article 12, paragraph 1, point 2 of the Law);
• For the purpose of handling complaints, we process your personal data including: full name, date the complaint was received, product information, brief description of non-conformity and request stated in the complaint, date of confirmation of complaint receipt, and data from the decision on the consumer’s complaint. This processing is necessary for compliance with the legal obligations of the controller (in line with the Law on Consumer Protection, pursuant to Article 12, paragraph 1, point 3 of the Law);
• For the purpose of device registration for warranty extension, we process your personal data including: full name, address information, contact details (phone and email), and device information. This processing is necessary for the performance of a contract (Article 12, paragraph 1, point 2 of the Law);
• For the purpose of delivery and installation of devices, we process your personal data including: full name, address, and contact information. This processing is necessary for the performance of a contract (Article 12, paragraph 1, point 2 of the Law);
• For the purpose of marketing, better functionality, and personalization of the website, as well as analytics for further development and customization, we process your personal data including: IP address and cookie data. This processing is based on your consent (Article 12, paragraph 1, point 1 of the Law). More details can be found in our Cookie Policy.

3. Retention Period of Personal Data

We retain personal data for a maximum of five years for the purpose of device registration for warranty extension, and for two years for complaint handling, in accordance with the law.
For data processed on the basis of a contract, the data is retained for the duration of the contractual relationship.
For data processed based on your consent, we retain the data until consent is withdrawn.

4. Recipients of Personal Data (Who We Share Your Data With)

Energy Net d.o.o. shares personal data with the following recipients:

• Advise Institute d.o.o., for business support in marketing and IT services;
• Our hosting provider, when you register on our website for warranty extension;
• Installers and delivery partners, when delivering and installing products;
• Attorneys, consultants, courts, inspections, and other competent authorities, when necessary.

5. Transfer of Personal Data to Other Countries

Energy Net d.o.o. does not transfer personal data to other countries.

6. Your Rights Regarding the Processing of Personal Data

In connection with the processing of your personal data, you have the following rights:

• Right of access
• Right to rectification and completion
• Right to erasure
• Right to restriction of processing
• Right to data portability
• Right to withdraw consent

You can submit a request to exercise these rights via email: office@energynet.rs or by mail to: Temerinska 111, 21000 Novi Sad.

You have the right to object at any time to processing based on legitimate interest. The objection can be submitted via email to: office@energynet.rs. If you submit an objection, we are obligated to cease processing your data unless there are legitimate grounds for the processing that override your interests, rights, or freedoms, or the processing is related to the establishment, exercise, or defense of legal claims.

Additionally, you may file a complaint at any time with the Commissioner for Information of Public Importance and Personal Data Protection, Bulevar kralja Aleksandra 15, Belgrade, e-mail: office@poverenik.rs, phone: +381 11 3408 900, if you believe your data is being processed in violation of the applicable Law.

Filing a complaint with the Commissioner does not affect your ability to seek protection of your rights through judicial or administrative proceedings.

7. Obligation to Provide Data

Providing your personal data is a necessary condition for warranty extension, complaint resolution, and delivery of our products. If you choose not to provide data, we will not be able to offer these services.